Buyer Terms

Introduction

These Buyer Terms (the "Terms") govern your use of the Dojo platform when you book a training, coaching, or other group session through an independent professional's storefront (the "Tenant"). They are entered into between you (the "Buyer", "you", or "your") and Dojo, a business based at 6226 rue de Saint-Vallier, Montréal, Quebec, Canada ("Dojo", "we", "us", or "our").

These Terms cover your use of the Platform itself. They do not govern the booking contract for the session you are buying — that contract is between you and the Tenant. See section 2.

By creating a Dojo account, by clicking "I agree" on a sign-in or booking surface, or by submitting a booking through the Platform, you accept these Terms and our Privacy & Cookies Notice.

1. Definitions

In these Terms:

"Buyer"

— an organization purchasing seats on behalf of one or more employees or members, or an individual booking a seat for themselves.

"Attendee"

— an individual who actually participates in a session — either the Buyer themselves (B2C) or someone enrolled by an organizational Buyer (B2B).

"Tenant"

— the independent professional who owns the storefront you are booking from.

"Platform"

— the Dojo software-as-a-service application, its public APIs, and its websites at ondojo.io, go.ondojo.io, and any successor domain.

"Booking"

— a purchase made through the Platform that covers one or more seats in a session offered by a Tenant.

"Session"

— a scheduled delivery of a program or module by a Tenant, in person or virtually via Google Meet.

2. Dojo is not a party to the booking contract

The booking contract for any Session you book is between you and the Tenant. Dojo provides the Platform that enables discovery, scheduling, and payment, but Dojo is not the provider, organizer, or quality guarantor of the Sessions themselves.

Specifically:

• The Tenant sets the program content, the pricing, the schedule, the cancellation policy, and the conditions under which seats may be transferred or refunded.
• The Tenant is responsible for the performance and quality of the booked Session, for the credentials and conduct of any instructor delivering it, and for compliance with any laws or professional standards governing the subject matter.
• Disputes about the content, quality, delivery, cancellation, or refund of a Session are to be raised with the Tenant directly. Dojo may, at its discretion, facilitate communication, but does not adjudicate such disputes.

3. Account

To submit a Booking on the Platform, you need a Dojo account associated with the email address you want bookings tied to. For organizational Buyers, that email is normally the work-email address of the person who books on the organization's behalf.

You agree to provide accurate information, to keep it current, and to keep your sign-in credentials confidential. You are responsible for activity carried out under your account. Notify us at [email protected] if you suspect unauthorized access.

4. Bookings and payments

When you submit a Booking that involves payment, the payment is processed by Stripe through Stripe Connect, with the Tenant as the merchant of record. The Tenant's name will appear on the charge descriptor on your bank or card statement, not Dojo's. The funds settle to the Tenant's Stripe-connected account, less Stripe's processing fees and any Dojo platform fee.

Chargeback disputes initiated through your card issuer or bank are processed against the Tenant's Stripe account, not against Dojo. Where you raise an issue with us about a charge, we may share the information you provide with the Tenant and with Stripe in order to facilitate resolution.

For organizational Buyers using net-terms invoicing (where offered by the Tenant), the invoice is generated and managed through the Tenant's QuickBooks integration or as a PDF that the Tenant uploads. Payment terms (net-15, net-30, net-60), late-payment charges (if any), and accepted payment methods are set by the Tenant.

5. Refunds and cancellations

Refund eligibility, refund amounts, and cancellation deadlines are governed by the Tenant's cancellation policy as configured on the Platform and shown to you at the time of Booking. The Platform calculates refunds according to the rules the Tenant has set; Dojo does not override or unilaterally adjust these rules.

If the Tenant cancels a Session, the Platform notifies affected Buyers by email. Reschedule or refund options for the affected Bookings follow the Tenant's cancellation policy.

If you, the Buyer, want to cancel a Booking, you may do so through the Platform up to the cutoff defined by the Tenant's cancellation policy. The corresponding refund is processed automatically through Stripe Connect to the original payment method.

Nothing in this section limits any rights you may have under applicable consumer-protection law, including the Consumer Protection Act (Quebec, RLRQ c. P-40.1) for individual Buyers resident in Quebec, or any analogous statute in your jurisdiction.

6. Acceptable use

You agree not to use the Platform to:

• submit Bookings on behalf of an Attendee without their knowledge or permission;
• provide false billing, contact, or identity information;
• harass, threaten, defame, or otherwise harm any Tenant, Attendee, or other Buyer;
• circumvent the Platform's payment, identification, or rate-limiting mechanisms;
• attempt to reverse engineer, scrape, or otherwise extract data from the Platform beyond what your account is authorized to access; or
• use the Platform to facilitate or promote any illegal activity.

We may suspend or terminate your account if you breach this section, if you repeatedly fail to pay sums owed to a Tenant, or if your use of the Platform poses a legal, security, or financial risk.

7. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law and except as expressly stated in these Terms, the Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components.

We are not responsible for the conduct of any Tenant, the quality or outcome of any Session, the truthfulness of any Tenant's storefront copy or credentials, or the financial solvency of any Tenant.

To the maximum extent permitted by applicable law, our aggregate liability to you arising out of or related to your use of the Platform — whether in contract, tort (including negligence), strict liability, or any other theory — will not exceed the greater of (a) any Dojo platform fee you actually paid us directly in connection with the Booking that gives rise to the claim, or (b) CAD 100. We are not liable for sums you paid to a Tenant for a Session — those payments are between you and the Tenant.

In no event will we be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill, even if advised of the possibility of such damages. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability under applicable consumer-protection law.

8. Governing law and forum

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The parties agree that the courts of Montréal, Quebec have exclusive jurisdiction over any dispute arising out of or related to these Terms, subject to any mandatory provisions of consumer-protection law that may apply to you in your place of residence.

If you have a dispute with us, we encourage you to contact us first at [email protected] so we can try to resolve it informally.

9. Notices and changes

We send notices to the email address associated with your account. Notices to us must be sent to [email protected].

We may revise these Terms from time to time. We will post the revised version on the Platform with an updated "Last updated" date. Where the revision materially affects your rights or obligations, we will provide notice in advance — typically by email to the address on your account. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.